Terms of Service
Terms of Service
1. Agreement and eligibility
These Terms govern your use of the LUXE Estimator website and software, including LUXE OS features, provided by Costless Contractors, Inc. ("LUXE Estimator," "we," "us," or "our"). "You" means the individual or business accepting these Terms. If you accept for a business, you represent that you have authority to bind it.
You must be at least 18 and able to enter into a binding agreement to create an account. By accepting these Terms during signup or another explicit acceptance process, you agree to them. Our Privacy Policy describes how personal information is handled.
2. Accounts and access
Provide accurate account information, protect credentials and promptly report suspected unauthorized access. The business account owner manages team invitations, permissions and removals and is responsible for activity it authorizes. Do not share credentials to bypass plan limits or access another business's data.
Subject to these Terms and your selected plan, we grant you a limited, nonexclusive, nontransferable right to use the service for your business operations during your subscription or authorized trial.
3. Plans, trials and payment
Your selected plan and checkout disclosures identify subscription fees, billing frequency, included seats, feature access and any additional charges. Review those disclosures before subscribing. A trial does not authorize charges unless you separately agree to a paid subscription and supply an authorized payment method.
Trials last 14 days and do not require a credit card to start. When a trial ends without an upgrade, access to the application's paid features is paused until you subscribe to a plan.
For a paid subscription, you authorize the recurring charges disclosed at purchase until cancellation. Subscriptions renew automatically at the end of each billing period (monthly or annual, based on the cadence you selected) until cancelled. There is no setup fee. Taxes and any separately disclosed usage or additional-seat fees may apply. We will not impose undisclosed charges.
We may change future pricing with at least 30 days' advance notice and an opportunity to cancel before the change applies. Changes to pricing do not retroactively change fees for a completed billing period.
4. Cancellation, refunds and account data
Cancel from Settings → Plan & Billing → Manage Subscription, which opens our secure billing portal. If that path is unavailable to you, contact adam@luxesurfacefinishing.com for assistance. We will not require an unrelated sales conversation to process cancellation.
Cancellation stops future renewal; access continues through the end of the billing period you already paid for. We do not offer prorated refunds for a partial billing period, except where required by law or as we separately agree in writing.
These provisions do not limit refunds or other rights required by law. Export records you need before access ends by contacting adam@luxesurfacefinishing.com — self-serve export isn't available yet. We do not yet have a fixed post-cancellation deletion schedule; the Privacy Policy explains what that means today. Cancellation does not erase invoices or obligations already incurred.
5. Your content and permissions
You retain your rights in the business information, client records, photos, documents and other material you submit ("Customer Content"). You give us and the service providers acting for us the limited permissions needed to host, process, transmit, display and back up that content to provide, secure and support the service. These permissions do not transfer ownership or authorize unrelated advertising use of your private content.
You are responsible for having the rights and permissions needed to upload content, contact recipients, publish photographs and process information about clients or workers. Do not upload content you are not authorized to use or sensitive information unnecessary for the enabled function. Use only the designated Settings → Invoicing workflow for tax documents like a W-9.
We do not acquire permission to advertise with your private project photos, customer list or company logo merely because you use the service. Any such use requires separate permission. We do not currently use Customer Content to train our own models or anyone else's.
6. Estimates, AI and business decisions
Estimates, material calculations, suggested labor, AI previews and other outputs depend on your inputs, configurations and available data. Review quantities, rates, taxes, specifications, measurements, exclusions and final prices before relying on or sending them. The service does not guarantee profitability, bid acceptance, material suitability or a particular job outcome.
AI images are illustrative previews, not guarantees of installed color, texture, lighting or construction feasibility. Confirm finishes with physical samples and appropriate professional assessment. Outputs may contain errors and may not be unique.
The software is not a substitute for accounting, tax, payroll, legal, engineering or installation advice. You remain responsible for applicable employment, tax, licensing, contract and building requirements. Nothing in these Terms excuses our obligations that cannot lawfully be disclaimed.
7. Workforce tools and communications
You are responsible for lawfully using time tracking and worker records, including providing required notices and obtaining permissions. Time entries today capture only a timestamp, job and notes you enter — not device location. Do not use the service for covert or unauthorized monitoring.
Review recipients and content before sending estimates, invoices, reminders, acceptance requests or other messages. You are responsible for the substance of your agreements with clients. An acceptance workflow does not guarantee that every document is legally enforceable in every circumstance.
8. Payments and third-party integrations
Third-party providers may support payments, AI processing and other functions. Their terms may apply to their services. You authorize information transfers necessary for integrations you enable, subject to the Privacy Policy and available controls.
Stripe processes subscription billing for LUXE Estimator/LUXE OS plans. If your plan includes the trade-store feature, purchases there run through a separate Stripe Connect flow tied to your own connected Stripe account, not our platform account.
You are responsible for the work and goods you sell to your own clients, your invoices, refunds and disputes with them. LUXE Estimator does not become a party to your construction or service contracts merely by providing software. We do not guarantee third-party uptime, payment settlement or integration availability, but remain responsible for our own applicable obligations.
9. Published business websites
If your plan includes a public business site, publish only content you have permission to make public. You are responsible for your business descriptions, qualifications, photos, offers and handling of leads received through that site. Publishing makes the selected content accessible to others and potentially searchable.
Canceling your subscription does not automatically take a published site down today — contact us if you need one removed. Publication does not guarantee search placement, visitors or leads. We may remove unlawful or abusive content as described below. We will not represent that your business has certifications or endorsements you have not established.
10. Acceptable use and our intellectual property
Do not use the service to break the law, infringe rights, send unlawful spam, introduce malware, bypass security or usage limits, access another account without permission, interfere with service operation, or resell access without written authorization. Restrictions on reverse engineering apply only to the extent permitted by law.
We and our licensors retain rights in the software, design, documentation and branding, apart from your Customer Content. No rights are granted beyond those stated here. Use of third-party names, including product manufacturers, does not by itself establish an endorsement.
11. Availability, suspension and termination
We may maintain, update or modify the service. We will provide reasonable notice of material reductions to paid functionality where practicable.
We may suspend access when reasonably necessary to address a security threat, illegal activity, material breach or nonpayment. When practical and appropriate, we will explain the issue and allow an opportunity to correct it. Immediate action may be necessary for serious threats. We will provide notice where practical, consistent with the cancellation and refund terms in Section 4.
Termination does not eliminate accrued payment obligations or provisions that reasonably continue afterward, including ownership, dispute and liability provisions. It does not extend our content permissions beyond the purposes and retention described in the Privacy Policy.
12. Warranties and limitations
Except for express commitments in a separate written agreement and rights that cannot be excluded, the service is provided as available. We do not warrant uninterrupted or error-free operation or that every output will be accurate or suitable for your particular project. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and noninfringement.
To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages. Our total liability arising from these Terms or the service is limited to the fees you paid or owed for the service in the 12 months before the claim arose. This limitation does not apply to fraud, willful misconduct, or liability that cannot lawfully be limited.
No provision excludes liability or remedies that cannot lawfully be excluded. You should keep appropriate copies of essential business records.
13. Disputes and governing law
Please contact adam@luxesurfacefinishing.com so we can attempt to resolve a concern. This does not prevent you from using available legal remedies or meeting a filing deadline.
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules, and any dispute not otherwise resolved will be brought in the state or federal courts located in Washington.
These Terms do not impose mandatory arbitration or a class-action waiver. Any proposal to add either requires separate owner and legal review. Mandatory protections under applicable law remain available.
14. Changes and general provisions
We will post updated Terms with a new effective date and provide advance notice of material changes where required. We will obtain renewed acceptance where required; we will not rely on a silent website edit to authorize materially different use of previously collected private information.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision is not a waiver. These Terms, your accepted order and any separately signed applicable agreement govern the service. If these Terms conflict with a separately signed written agreement between you and us, that signed agreement controls for the matters it covers.
15. Contact
Operator: Costless Contractors, Inc.
Email: adam@luxesurfacefinishing.com
Phone: 509-262-4505
Mail: 10014 E Montgomery Ave #9, Spokane Valley, WA 99206